Terms and Conditions
GNB Property Software Solutions Ltd
Agreement between:
GNB Property Software Solutions Ltd ("GNB", "we", "us")
and
The Customer Agency ("you", "your")
Important:
By logging into your Agency Management Console (AMC), booking a demo, or using any GNB Property software or services, you confirm that you have read, understood, and agreed to these Terms and Conditions.
1. Acceptance of Terms
These Terms govern your access to and use of the GNB Property software platform, websites, mobile applications, and related services (together, the "Services").
If you do not agree to these Terms, you must not access or use the Services.
2. Our Onboarding Process
Following sign-up, we will send you a welcome email that includes:
- your onboarding agreement
- onboarding forms
- any package-specific details
Onboarding depends on:
- your continued engagement
- timely provision of required information
- payment of your agreed subscription
Any additional development work requested will only commence after onboarding is complete, unless otherwise agreed in writing.
If onboarding takes longer due to complexity or delayed information, your monthly subscription will continue as agreed.
3. Delivery Process & Timelines
Delivery of your products relies on you providing required information promptly. We will request this within 24 hours of your first payment.
You must nominate a primary point of contact for onboarding.
Indicative delivery timeframes (from receipt of all required information):
| Product | Estimated Timeframe |
| White-labelled Mobile App | 7–12 weeks |
| Website (Standard) | 2–4 weeks |
| Website (Premium) | 6–8 weeks |
| Website (Deluxe) | 7–8 weeks |
| 360° Property Viewings | 4–7 weeks |
| Automated Social Media | 2–4 weeks |
| Quarterly Inspection Tool | 2–4 weeks |
| Sales Module | 2–4 weeks |
| Lettings & Management | 4–7 weeks |
| Data Migration | 7–12 weeks |
Delays caused by late or incomplete information from you will delay delivery. Your billing date remains unchanged.
4. Product Interdependencies
360° Property Viewings
- White-labelled Mobile App
- Omni-camera (customer supplied)
Automated Social Media
- GNB Website
- Social media account access
Quarterly Inspection Tool
- White-labelled Mobile App
- 360° Viewings
- Omni-camera
- Inventory App
- Android tablet (8MP camera, Wi-Fi or SIM recommended)
Your website must be hosted with GNB. You authorise us to coordinate DNS changes with your domain provider at go-live.
5. Data Migration
Depending on your package, we may assist with:
a) Live properties & portals
- Complimentary setup during Year 1
- Listings on GNB Habitat are included Year 1
- From Year 2: £20 per week + VAT
b) Active managed properties
- Opening balances methodology
- Complimentary unless cancelled within first 12 months
- If cancelled early: £25 per hour + VAT
c) Historic data migration
- Optional one-off fee: £750 + VAT
- Completed post-onboarding
- Typical timeframe: up to 12 weeks
You remain responsible for verifying and approving migrated data.
6. Website Setup & Content
- You are responsible for ensuring you have the right to use all content supplied (images, text, videos, logos, code).
- You grant GNB a licence to use your content solely to deliver your purchased services.
- If you choose a custom site architecture, a one-off design fee of £300 + VAT may apply.
- You grant permission for GNB to use anonymised or sample work in marketing materials.
7. Email & Hosting Services
If your email is hosted elsewhere, you may retain it at no charge.
If you request Google Workspace setup: £10 per mailbox per month + VAT
8. Security, SSL & App Store Fees
SSL Certificates
- Included Year 1
- From Year 2: £148.50 per year + VAT
White-labelled App Fees
- Google Play: £125 per year + VAT
- Apple App Store: £150 per year + VAT
- Included Year 1
Fees will be automatically charged using your stored payment method.
9. Training
Training is complimentary.
Missed or late-cancelled sessions (<24 hours): £20 + VAT per session
10. GDPR & Data Protection
You are the data controller. GNB is your data processor.
We will:
- only process data to deliver your Services
- not share data with third parties without permission
- support Subject Access Requests within 30 days
- notify you and the ICO of any reportable breach within 72 hours
You are responsible for ensuring lawful use of data within your agency.
11. Support & Additional Development
- Support tickets must be raised via the AMC.
- Standard development rate: £25 per hour + VAT
- Larger projects quoted separately
- We may decline requests that are not feasible
12. Subscription & Payments
- Subscriptions are rolling monthly unless otherwise agreed.
- Prices fixed for first 12 months
- Annual increases linked to CPI thereafter
- Failure to maintain an active Direct Debit may result in loss of preferential terms.
13. Limitation of Liability
We are not liable for:
- loss of profits or revenue
- loss of data
- business interruption
- indirect or consequential loss
Nothing in these Terms limits liability where unlawful to do so.
14. Force Majeure
Neither party is liable for failure caused by events beyond reasonable control, including natural disasters, war, or government action.
15. Cancellation
- You may cancel at any time with written notice.
- One final billing cycle applies
- Data export fee: £225 + VAT
- Data deleted within 60 days
If cancelled within first 12 months, outstanding onboarding or migration fees become immediately payable.
16. System Outages
We use redundant infrastructure to minimise downtime. We are not liable for outages caused by third-party providers.
17. Fees Confirmation
By subscribing, you agree to recurring charges including (from Year 2 onwards):
- SSL fee: £148.50 annually
- App store fees: £150 (Apple), £125 (Google) annually
- GNB Habitat listings: £20 per week
(All prices + VAT)
18. Changes to These Terms
We may update these Terms from time to time. Material changes will be notified with at least 30 days' notice where practicable.