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Fewer Branches Is the New Operating Model


Work from home... Work online... Capture new clients... Get new instructions... Meet your targets... Have fewer branches...

Hold on a sec.

Have fewer branches? If you have fewer branches, how can you be in front of new clients?

You can... through the power of an engaging and captivating website – one that works for you without ever going to sleep, unless your server crashes :)

Having a website may be the most important asset that could get you potential clients 24-hours a day, 7-days a week.

That appealing, engaging and user-friendly website will do all the heavy lifting for you.

By having fewer branches, you need to rethink how you are going to keep those new clients coming in.

Fewer branches could mean fewer tangible costs. This may give you the impetus to invest in revamping your website.

Also, if your website is not been getting you new clients, perhaps it needs a facelift.

We can take care of that for you.

Imagine how it would feel if your website got you one new client after the next.

By how much would that improve your business – even with fewer branches?

At GNB, we have your best interests at heart (zero contract, total flexibility, and never a “no” response).

Excited? Give us a call for a free demo: 020 4538 0809

Now, read on:

Spicerhaart boss admits aim of new operating model is to have ‘fewer branches’

Paul Smith makes comment within group's latest financial results covering 2020, which reveal how 'hub and home working' initiative helped cut operating costs during Covid months.

Spicerhaart boss Paul Smith has revealed that the company’s home-working initiative is part of an overall plan to “move towards a new operating model covering the same markets more efficiently…with fewer physical branches”.

The comment are made in the company’s latest published trading full-year trading results.

These reveal the benefits of the new lower-cost, fewer branches strategy – including an 11% or £14.3 million reduction in operating costs last year.

Despite the challenges of the pandemic, which like most other agencies within the industry hit its sales and surveying businesses hard, the seven-estate agency group has reported a profit before tax of £9 million compared to a loss in 2019 of £1.6 million.

This is despite turnover dropping from £126.7 million in 2019 to £115.5 million last year, so the cost savings couldn’t have come at a better time.


Spicerhaart insiders told The Negotiator in May last year that the company was planning a branch reduction exercise, something the company would not comment on at the time.

It subsequently launched its ‘hub and home office’ operation which it has been rolling out across the UK since the housing market reopened after the first lockdown.

Introduced in existing as well as new areas, the initiative is based at ‘Property Centre’ branches, lead at each one by an Area Partner and overseen along with traditional branch activity by an Estate Agent Director.

Commenting on the latest results, Smith says: “2020 was a challenging year for all, but the directors are pleased with how resilient the business proved to be, demonstrating its ability to react quickly to risk and the benefit of the ongoing growth being driven in those businesses which are more stable and less exposed to the volatility of the residential sales market.”


At GNB Property we’re dedicated to helping you grow your business and we strive to offer top quality, technology solutions to save you time and money. For a simple pay-as-you-go monthly subscription, you will receive best-in-class support from your new technology partners.

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Buyer's Guide

5 Indescon Square,
Lighterman's Road,
London. E14 9DQ

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