Terms and conditions

Please read these Terms and Conditions carefully before using any of the suite of technology products provided by GNB Property Ltd - a commercial arm of GNB Group Holdings. Your access to, and use of these products, is conditional on your acceptance of and compliance with these Terms. These Terms apply to all users and others who access our products.

By using our services you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Our Subscription Model

We operate a monthly hosted subscription model for our suite of technology solutions. This means that you effectively rent these solutions from us on a monthly basis, without having to pay many thousands of pounds in upfront development fees just to get to started.

You will be billed in advance each month on your payment date. This is a rolling subscription service and your payment will be taken each month on this date – unless you cancel your service in writing.

In the case of outstanding payments, we reserve the right to limit or temporarily suspend your service until we receive your payment.

Unlike most technology providers, we do not charge an upfront development fee before we start building your products, unless you have requested bespoke services. We start work as soon as we receive your first monthly payment.

Our Delivery Process

We pride ourselves on the speed and quality of our product delivery. However, to fully deliver your products we rely on receiving certain information from you. We outline everything we need from you in a separate email within 24 hours of your first payment.

The more promptly we receive this from you, the quicker we can deliver your products. Our Technical Support team will be in touch to arrange this, and will work with you to make this as simple and efficient as possible.

After receiving the information we need from you, we endeavour to work towards the following delivery timelines:

  • Product Delivery timeframe
  • Our Properties Mobile App 2 weeks
  • Website (standard) 2-4 weeks
  • Website (premium) 6-8 weeks
  • Website (deluxe) 7-8 weeks
  • 360° Property Viewings 2-4 weeks
  • Automated social media 2-4 weeks
  • Inventory Checker 2-4 weeks
  • Sales Module 2-4 weeks
  • Lettings and Management Module 4-6 weeks

Please Note: Any delay in receiving the information from you will delay the delivery of your products. Your monthly billing date will remain the same irrespective.

Product Interdependencies

Our suite of technology products can largely be used individually. However, some of our products are reliant on other products that we provide for technical reasons. Please see below for which products have interdependencies. If a product is not mentioned below, it can be used individually.

360° Property Viewings

Requires:
  1. Our Properties Mobile App
  2. Omni-Camera

Automated Social Media

Requires:
  1. Website

Inventory Checker

Requires:
  1. Our Properties Mobile App
  2. 360° Property Viewings
  3. Omni-Camera

Furthermore, the service we offer requires the website we build for you to be hosted with us. We will liaise with you prior to going live to ask your existing domain name provider host to point your DNS records to your new website once.

Omni-Camera Purchase

Our 360° property viewings feature is dependent on our customers making a one-off purchase of the Omni-Camera for £300 plus vat. We order and set this camera up on your behalf. You then own the camera, even if you stop your subscription with us. Please note, this payment is non-refundable.

General Data Protection Regulations (GDPR)

Data Protection

As your technology provider, we will need to handle your data in order to get your products fully operational. Aside from automating your property feeds to the specific third-party sites you request in your sign-up form (for example, Rightmove, Zoopla etc.) - we will never pass on your data to third-parties (without your written permission).

We will only use your personal data to administer your account and to provide the products and services you have requested from us. We will only retain your personal data in our systems for as long as it is reasonable and necessary to effectively provide your purchased products, according to the GDPR.

By using our services, you warrant that you have the right to use any content that you provide for use on your websites or other products. This can include, but is not limited to, images, videos, logos, written content and html code. We will only use your content for use with the products that you have purchased from us. By sending us content you are expressly confirming that GNB Property Ltd have the rights to use said content. By agreeing to our Terms you give us permission to use sample work we develop for you within our marketing materials.

Consent and communication preferences

Under the new regulations, your clients now need to proactively ‘opt-in’ to receive your communications. We have created a welcome email which is automatically sent to your new clients through your Agency Management Console. This invites them to ‘opt-in’ to receive your communications, and allows them to set their communication preferences. Users can then update their preferences at any time by logging into your website.

They can also set a date when they want to stop receiving communications from you – again, this is a requirement under the new regulations. If they don’t set this, it will automatically show for one year’s time.

You will be able to see in your Agency Management Console which of your applicants have opted in. For your rental applicants, this is shown in your Lettings and Management section under applicants. Selecting an applicant will show whether they’ve opted-in, and when they set their expiry date for. For sales applicants, this is shown in your sales section under applicants.

Delete data requests

Your users can also request that you delete their data. This is done from the same communication preferences form referred to above and again is a requirement under the new regulations. Any such requests will be visible to you in your Agency Management Console by selecting ‘clients – delete requests’. Your clicking the delete icon will then permanently delete their information.

Subject Access Requests

We will handle any Subject Access Requests from our customers within 30 days of receipt. We will not make any charges, unless the request is deemed unfounded or excessive.

Payment Process

Our payments are carried out through a secure and verified payment gateway. Our websites and platforms do not retain any of your personal data which is entered during your payment.

Data Breaches

Our software and systems are extremely secure, and have passed extensive third-party Penetration (PEN) Testing. We also have effective procedures in place to detect, report and investigate a personal data breach, should it arise. However, in the highly unlikely event that we suffer a personal data breach, we will report this to all of our customers, and the ICO when appropriate, within 72 hours.

Right to be Forgotten

If there is no compelling reason for the continued processing of your personal data you have the ‘right to be forgotten’ We have mechanisms in place to delete all specific customer data if required, subject to any legal requirements.

Please note: All our customers need to ensure that they are compliant with GDPR, and that they use their data on our software responsibly.

Raising tickets for additional work

You can raise tickets to request additional work through the support section of your Agency Management Console. We will assess your request and update you with a delivery timeframe as soon as possible. Usually, this will be within 24 hours.

Many requests are carried out for free, especially if it’s a simple development task that will benefit the overall platform. If it’s more time-consuming, or solely specific to your business, we will get back to you with a quote, as well as a delivery timeframe. Please note, on rare occasions there may be some ticket requests which we won’t be able to carry out. If yours is one of these, we will of course let you know.

Please be as specific, detailed and accurate as possible when raising tickets. This will make it easier and quicker for us to deliver your requirement. If possible, please add a screenshot or a link to an example to show us exactly what you mean. Thank you.

Please flag if your ticket is business critical, and we will call you as soon as possible to discuss it. All tickets must be raised in writing through your Agency Management Console.

Cancelling your subscription

We do not lock our customers into long-term contracts. If you want to cancel your subscription, you can do so at any point in writing, or by emailing the address listed in the contact us section. You will then be billed on your next payment date as your final payment.

We will deactivate all of your products with us within 30 days of receiving your written cancellation. We will return your base data to you, or pass it onto your new provider at your request. There is a one-off fee of £225 plus vat, payable in advance for doing this. This covers the admin resource for our developers to carry out the required data analysis and formatting to ensure it’s readily usable for you or your provider.

If you choose to cancel your subscription, we will delete all of your personal data from our systems within 30 days.

Links to other websites

Parts of our services may contain links to third-party websites or services (for e.g. Google Places) that are not owned or controlled by GNB Property Ltd.

GNB Property Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that GNB Property Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

System outage

We have multiple servers, such as Amazon web servers, to mitigate the risk of server or system failure. In the very unlikely event that any of our servers or systems were to fail, we will work to resolve this urgently to minimise any down-time. As a condition of use, we do not accept liability for any third-party system outage.

Contact Us

We are constantly enhancing our products, and are responsive to our customer’s feedback. If you have any feedback on our products, or have any questions about these Terms, please contact us on the below details.

Email: gnbproperties@globalnoticeboard.com

Tel: 02037 892 892

Address: GNB Property Ltd, Unit 1, Nelson Street Studios, Canning Town, London, E16 1DS

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